The goals of the library are:

•    To provide organized collections of print and non–print resources which will meet institutional and instructional requirements as well as the individual needs of students not only in compliance with the minimum standards, but even beyond;

•    To create an environment in which resources are made readily accessible, more convenience and user friendly through the provision of appropriate facilities, furnishings, equipment, Audio-Visual Room, Internet, Electronic collections furniture, fixtures, supplies, and particularly  the provision of adequate staff; and

•    To facilitate learning and community services by providing services, resources and facilities which encourage and stimulate individualized instruction, independent study and effective use of resources by students, faculty and the community.


General Objective:

The library aims to assist the administration in the provision of quality education through of all its programs.

Specific Objectives:

1.    To continuously acquire books and other materials that will support and meet the needs, abilities and interests of students.

2.    To develop in students proper study habits and resourcefulness in the use of books and libraries and encourage the habit of personal investigation.

3.    To furnish the library with updated journals and basic reference materials needed.

4.    To satisfy the needs and demands of the users by implementing certain library standards in the area of library service.



 BRIEF HISTORY OF THE LIBRARY

The Isabela State University Library was founded simultaneously with the merging of the former Isabela State College of Agriculture with the Cagayan Valley Institute of Technology on June 10, 1978 and transferring the college level courses of Isabela School of Arts and Trades, Jones Rural School, Roxas Memorial Agricultural and Industrial School and San Mateo Vocational and Industrial School to be known as the Isabela State University on January, 2002.

            At present, the Isabela State University has ten (10) campuses, each with its own campus library, and some with college libraries. These libraries are maintained primarily to serve the academic needs of students and faculty.

D.1.  Location of Libraries

        D.1.1.   Main Library – ISU Echague Campus, Echague, Isabela

              The Main Library and Its Special Sections.  It consists of:

Main Reading Room - This area is intended for reading and study.  It is also provided with current issues of newspapers.

Reserved Books Section – Books designated by members of the faculty as required and collateral readings for their subject courses are placed in this section.

Filipiniana/Theses Section - This section includes doctoral dissertations, masteral and undergraduate theses, books on the Philippines and written by Filipinos.  These materials are loaned at the charging desk in that particular section.  Theses are for room use only.  Filipiniana books are loaned for overnight subject to renewal if no prior requests have been made for them.

General Collection – This section, comprising the bulk of the library collection, includes books of universal or general treatment in all fields such as philosophy, religion, social sciences, languages, pure sciences, applied sciences, fine arts, literature, geography, biography and history.  Unless they have been designated as Reserved Books, these books are loaned at the charging desk for overnight, subject to renewal if not in demand.

Reference Section – This section contains general and specialized reference books such as encyclopedias, dictionaries, atlases, gazetteers, guidebooks, yearbooks and almanacs, biographical sources, handbooks and manuals, directories, bibliographies and catalogs.  While these books are on open access, they should be loaned at charging desk.  Reference books are for room use only.

Periodicals Section – This section contains of local and foreign journals, magazines and newspapers.  Current issues are displayed alphabetically by title on magazine racks.


A vertical file (a collection of clippings, pamphlets and other ephemera) is also found in this section.  This is arranged alphabetically by subject in folders in the vertical cabinet.  

Technical Service Section – This section is a place where books are catalogued and classified and where books are accessioned and mechanically prepared.

University Librarians’ Office – This office is found before the Technical Service Section.

Internet Room – This room is found adjacent to the depository counter.  An internet room is provided for a faster access to information.  Twenty (20) computer units and one (1) printer are provided.  A computerized catalog or an On-line Public Access Catalog (OPAC) is also provided for searching books available in the main library.

Audio-Visual Room - This room is a place where equipment for film viewing like LCD, Television, and Laptop, Component, DVD player and CDs are housed.  This room is also provided with more than 50 seats for student’s film viewing and this room is also utilized for seminars, etc.

Depository Counter – This counter is a place where students baggage be deposited before they can enter into any sections of the main library.      

        D.1.2.   ISU Roxas Campus – New Site Library at Rang-ayan, Isabela;
  Old Site Library at Matusalem, Roxas, Isabela

         D.1.3.   ISU San Mateo Campus, San Mateo, Isabela

        D.1.4.   ISU Ilagan Campus, Ilagan, Isabela

        D.1.5.   ISU Cabagan Campus, Cabagan, Isabela

        D.1.6.   ISU Cauayan, Campus, Cauayan, Isabela

        D.1.7.   ISU Jones Campus, Jones, Isabela

        D.1.8.   ISU Angadanan Campus, Angadanan, Isabela

        D.1.9.   ISU San Mariano Campus, San Mariano, Isabela

        D.1.10  ISU Palanan Campus, Palanan, Isabela



 LIBRARY COMMITTEE

The Library Committee is chaired by the Executive Officer and co-chaired by the Cluster Chief Librarian.  The members are the College Deans, Chairman of Administrative and Finance Services, Chairs of different departments, Campus Administrators of component campuses, Head Librarians of component campuses and the Supreme Student Council President.

         The Library Committee assists the University Librarian and Campus Librarians in establishing broad and general policies.  The group functions in an advisory capacity with administrative duties of powers and also acts as a liaison between the library and other administrative officials.

        Meetings may be called at the request of the librarians to solve current problems affecting the library.

    Functions:

1.    To encourage faculty and students to participate or get involved in any library activities;

2.    To recommend regularly relevant books and other learning resources/materials for the library;

3.    To teach or encourage students or staff to use the library and to develop their information skills;

4.    To assist on the delivery of the curriculum through provision of information, knowledge and resources to support student learning;

5.    To provide information and materials to assist the librarians to make decisions; and

6.    To assist teachers in project making, curriculum enrichment and professional improvement.


 STAFF ROSTER

List of Librarians per Campus
    
    Angadanan Campus             Cabagan Campus
    Erlinda J. Babaran                   Grace P. Vinasoy

    Cauayan Campus                Echague Campus
    Marilyn G. Subido                   Dolores M. Ricardo
                                                Ruby A. Lumaban
    Ilagan Campus                    Aileen J. Lagmay
    Matea P. Cid                          Merelisa R. Concordia
    Hyacinth A. Villanueva

    Jones Campus                    Roxas Campus
    Betsie M. Dela Cruz                Evelyn D. Mendoza
    Rosita P. Milandres

   San Mariano Campus         San Mateo Campus
    Ellen G. Anciano                   Kathleene G. Molina


LIBRARY RULES AND REGULATIONS

A.1.  Library Hours

    Main Campus:
           Monday to Friday       7:00 am – 5:00 pm (No noon break)
           Saturday                  7:00 am – 5:00 pm (Graduate School)

    Other Campuses:

    San Mateo Campus:
    Monday to Friday    7:00 am – 5:00pm (No noon break)

    Cabagan Campus:
    Monday to Friday    7:00 am – 5:00 pm (No noon break)
    Saturday        7:00 am – 5:00 pm (Graduate School)

    Jones Campus:
    Monday to Friday    7:30 am – 5:30 pm (No noon break)
    
    Roxas Campus:
    Monday to Friday    7:00 am – 5:00 pm (No noon break)

    Angadanan Campus:
    Monday to Friday    7:30 am – 5:30 pm (No noon break)

    San Mariano Campus:
    Monday to Friday    7:00 am – 11:00 am ; 1:00 pm – 5:00 pm
    
    Cauayan Campus:
    Monday to Friday    7:30 am – 5:30 pm (No noon break)
    Saturday        7:00 am – 5:00 pm (No noon break)

    Ilagan Campus:
    Monday to Thursday    7:00 am – 6:00 pm (No noon break)
    Friday                8:00 am – 5:00 pm (No noon break)

               

A.2.  Admission to the Library

1.    All bonafide students of the institution who registered for library privileges and who secured student School Identification Card and Borrower’s card.
2.    Officials, faculty members and employees of the institution.
3.    Alumni, members of the community and members of other educational institutions and other private individuals granted permission by the librarian.

A.3.  Requirements for Library Use

        A.3.1.  The School Identification Card.

a.    A student needs valid School Identification Card to be presented or pinned upon entering the library.

b.    School ID are non-transferable.  Any student borrowing or lending his/her ID will be deprived of library privileges.

c.    Tampered School ID cards will be confiscated and the owner will be deprived of library privileges.

d.    Outside researchers are allowed to use the library if they have IDs and referral letter from the librarian of the institution where they come from.

         A.3.2  Borrower’s Card

a.    A student will be issued a Borrower’s Card upon enrolment.  The card must be used every time a student borrows library materials from the library.
b.    The Borrower’s Card is non-transferable.  Borrowing or lending the Borrower’s Card would result to loss of library privileges.

A.4.  Discipline in the Library

    Courtesy demands the strict observation of the following within the library premises:

1.    Since the library is primarily a place for study and read, noise must be minimized.  Moving aimlessly around the library should be avoided.
2.    A student who borrows book/periodicals must assume full responsibility for the proper care of borrowed library materials.  A book/periodicals must not be marked, defaced or mutilated.  Cases of dishonesty, defacement and damaging library materials are covered by the ISU Student Handbook which provides disciplinary action.
3.    Any student who borrows book/periodicals should examine the materials for any missing or torn pages, and report the matter immediately to the librarian or student assistants before leaving the counter.  Failure to do so shall be considered an offense by the student and may be dealt accordingly.
4.    Any student with unsettled library accounts will be deprived of his/her privileges until such obligation will have been settled.
5.    Loud conversations are strictly prohibited.  Chatting, shouting and other actuations that may disturb other clientele are not allowed.
6.    Cell phones must be put off or must be in silent mode.
7.    Avoid taking library materials without having it charged to you by the librarian or any library staff.  Persons who take out library materials without permission will be dealt accordingly.
8.    Help keep the library neat and orderly by returning chairs in their proper places.  Cleanliness of the reading area should be always observed.
9.    Use the book properly.  Do not moisten your finger to turn the pages nor make use the book as a purse.
10.     Smoking and eating inside the library are absolutely prohibited.
11.     Sleeping or taking a nap in the library is strictly prohibited.
12.     Persons using the library must comply with the rules and regulations of the library.
13.    Public Display of Affection (DPA) or any form of intimacy manifested between library users are discouraged inside the library premises.
14.    The use of laptop is allowed only when it is fully charged.  Charging of laptop is strictly prohibited

A.5.  Library Use

1.    Entry to the Library
a.    Library users are required to sign/register on the designated logbook upon entering the library.

b.    They may bring only their pens, writing and reading materials including valuables (wallet, calculator, cellphones, etc.).  The library is not liable for any loss of personal valuables.
•    When leaving the library, one must:
a.    Return the chair properly under the table.

b.    Return the books/periodicals to their proper places.

2.    Borrowing Books

a.    Consult the card catalog.  Fill out the call slip, copying carefully all the required information about the book (author, title, etc.).
b.    Present the call slip with your Borrower’s Card at the charging desk and sign the book card properly.

3.    Home Use Books/Overnight Books

a.    Lending out of books for home/overnight use starts one (1) week after the first day of the regular classes during the semester and summer.
b.    Books for home/overnight use are issued at 3:00 pm or two hours before closing time and to be returned the following morning from 8:00 to 9:00 am.
c.    One (1) book is allowed for home/overnight use.
d.    Faculty members and staff are allowed to borrow a maximum of three (3) books for one (1) week only.

4.    Books and Other Materials not for Home Use

a.    Library materials not for home/overnight use are general references (like encyclopedia, dictionary), Unpublished materials (like undergraduate theses, masteral theses and dissertations), periodicals and other non-book materials.  They are for library use only.

5.    Photocopying

a.    Students are allowed to photocopy library materials for thirty (30) minutes except encyclopedia, dictionary and unpublished materials.

A.6.  Examination Week Limitations

1.    Students will not be allowed to borrow books for home/overnight use one (1) week before the final examination during the regular semester.
2.    No special permission will be honored after the last day of lending out books.

A.7.  Overdue Book

Aside from paying the overdue fines, the student who has incurred  an overdue will be subject to the following sanctions:

        1st offense  -  Warning
        2nd offense  -  1 week suspension from borrowing books for home/overnight use
        3rd offense  -  2 weeks suspension from borrowing books for home/overnight use.

A.8.  Overdue Fines

1.    Borrowed books must be returned promptly on or before 8:00-9:00 am of the following day.
2.    A delay in returning a book at appointed time may adversely affect another reader.  Students, faculty and staff who fail to return the borrowed book on time shall pay five (P5.00) pesos per hour or forty (P40.00) pesos for each full day.
3.    A student’s, faculty and staff library privileges are forfeited and clearance will not be issued until the overdue accounts are paid.

A.9.  Loss of Books and other Materials

1.    Any lost/damaged library materials must be reported immediately to the Librarian.
2.    A lost or damaged library material must be paid according to its current value, accrued fines, and a processing fee of fifty (P50.00) pesos.
3.    A clean or new copy of the same title, author/s, and edition of the lost or damaged book may be accepted in lieu of the replacement cost.
4.    If the lost/damaged book or periodical is out of print, the cost of xerographic copy shall be charged plus the binding and processing fee.
5.    The lost/damaged library material must be paid/replaced within thirty (30) days.
.
A.10.  Outside Researchers

Walk-in researchers must present ID and referral letters from their librarians.
A minimal service fee shall be charged as follows:
- P20.00/ head for students
- P30.00/ head for professionals including graduate students
            * Research fee must be paid at the Cashier’s Office and the Official
               Receipt (O.R.) must be presented to the librarian.


 THE LIBRARY STAFF

B.1.  Organizational Relationships

    Report immediately to the Vice President for Academic Related Affairs in the case of the University Librarian, to the Campus ARA Director in cluster level, and to the Campus Administrator in the case of component campus.

B.2.  Appointment

            Appointed by the University President

B.3.  Positions And Qualifications

            College Librarian V
- Masteral Degree in Library Science or Information Science
            - four (4) years in position/s involving management and supervision
            - Licensed Librarian

            College Librarian IV
- Bachelor’s Degree in Library Science or Information Science/  
  Bachelor of Science in Education/Arts major in Library Science
- Three (3) years of relevant experience
            - Licensed Librarian

            College Librarian III
- Bachelor’s Degree in Library Science or Information Science/  
  Bachelor of Science in Education/Arts major in Library Science
- Two (2) years of relevant experience
- Licensed Librarian

            College Librarian II
- Bachelor’s Degree in Library Science or Information Science/  
  Bachelor of Science in Education/Arts major in Library Science
- One (1) year of relevant experience
- Licensed Librarian

            College Librarian I
- Bachelor’s Degree in Library Science or Information Science/  
  Bachelor of Science in Education/Arts major in Library Science
- Licensed Librarian


Note:  Adopted from the Civil Service Qualification Standards


B.4  Duties and Responsibilities

            A. UNIVERSITY LIBRARIAN

1.    Plans development programs for the library and provides direction, control and supervision over the activities of the library;
2.    Plans and recommends policies for improvement in the library to be able to support the academic programs of the different campuses, formulates and administers general library policies, rules & regulation;
3.    Coordinates the work of the office with the different units and departments affected by her operations;
4.    Selects, evaluates and purchases library materials needed for the library and in support of the curricular offerings of the school;
5.    Acts as the Liaison between administration, academic faculty and students;
6.    Supervises the activities and evaluates services of the library staff and campus librarians;
7.    Recommends in the recruitment, selection, and promotion of the library staff and student assistants;
8.    Supervises implementation of the Library Development Plan, Annual Action Plan, Annual Procurement Program for the library; and prepares collection analysis of all library materials and determines what are to be weeded out; and
9.    Does other related works.

          B. ACQUISITION/CATALOGER LIBRARIAN
        
        1.  Receives books and check all arrivals against the invoice;
        2.  Opens and collates newly purchased books;
3. Accessions, classifies and catalogues books and other materials acquired by the library;
4.  Types and files catalog cards and p-slips;
5.  Helps in the evaluation and selection of library materials;
6.  Assists in the planning and development of the library collection;
7.  Maintains and updates the card catalog, shelf list and other files; and
8.  Performs other functions as the need arises.

         C. SERIALS LIBRARIAN

1.    Takes charge of the function related to acquisition, organization and servicing of serials;
2.    Indexes, serials, prepares clippings, picture files and pamphlets boxes;
3.    Keeps records pertinent to the acquisition organization of serials;
4.    Updates the vertical files;
5.    Catalogs and accessions bound periodicals and maintains the serial card record and index to periodicals;
6.    Files newspapers and magazines for future reference;

7.    Prepares reports every end of the semester on the use of the periodicals, services and needs of the periodicals section;

8.    Assists library users in finding relevant materials needed in the research; and
9.     Performs other functions as the need arises.

        D. REFERENCE/CIRCULATION LIBRARIAN

1.    Helps in the evaluation and selection of reference materials;
2.    Answers reference queries raised by the library users;
3.    Disseminates information through current awareness service;
4.    Prepares bibliographical tools and other lists as aids to the research;
5.    Assists clients in searching needed materials for research;
6.    Gives formal instruction in the use of the library during the orientation for freshman students;
7.    Supplements individual and class instruction by preparing lists, bibliographic and guides to collections, types of material or ways of locating it;
8.    In – charge of the collection of unpublished materials such as the undergraduate theses, seminar papers, masteral theses/dissertation, and others;
9.    Issues Internet and Borrower’s cards;
10.    Does other related works.  

        E. NON – PROFESSIONAL STAFF/STUDENT AIDES
        
1.    Assists in the reader’s services, circulates books to teachers, students and other clientele;
2.    Collates books on circulation to check for torn/missing pages;
3.    Assists in the shelf – reading of books and other materials.
4.    Performs mechanical preparation of books as in providing books with book pockets, book cards, date due slips, cover and stamps books with mark of ownership;
5.    Assists in the inventory of books and other  materials;
6.    Repairs books and other materials which are still useful for circulation;
7.    Checks ID’s of all library users upon entry;
8.    Keeps records of the statistics of users;
9.    Imposes registration of all library users upon entry; and
10.    Does library housekeeping.


 STUDENT ASSISTANTS

C.1.  Organizational Relationships

    Reports to the College Librarian

C.2.  Appointment

            Appointed by the Campus Executive Officer

C.3.  Qualifications

            Applicants for student assistantships should:
1.    carry not more than 18 units of academic subjects including specialization or professional courses because no takers due to the delay of graduation if we reduce it into 15 units;
2.    belong to the upper class year level – sophomore, junior, senior;
3.    have no failing grades in the preceding semester and with a General Weighted Average (GWA) of 2.75;
4.    not be enrolled in On-the-Job-Training (OJT), field practice or internship;
5.    possess good moral character and have no record of disciplinary case filed against her/him; and
6.    show ethics in manner of dressing, talking and in dealing with people.
            
C.4.  Duties and Responsibilities

1.    Stamps books and other library materials with mark of ownership;
2.    Collates books on circulation to check for torn/missing pages;
3.    Assists in the reader’s services, circulates books to teachers, students and other clientele;
4.    Assists in the shelf-reading of books and other materials;
5.    Performs mechanical preparation of books such as providing books with book pockets, book cards, date due slips and covering books;
6.    Assists in the inventory of books and other materials;
7.    Repairs books and other materials which are still useful for circulation;
8.    Checks ID’s of all library users upon entry;
9.    Imposes registration of the library users in the log book; and
10.    Does library housekeeping.

C.5.  Rate of Pay

    Student assistants receive twenty five pesos (P25.00) per hour. No budget for scholarship.



STAFF MEETINGS

It shall be the policy of ISU Library to hold regular, scheduled staff meetings.  The purposes of staff meetings shall be to:

o    Share any information, news, projects and ideas affecting the library and its staff;
o    Improve the flow of communication within the library, and with the larger college community; and
    
o    Assist in the process of shared decision-making within the library.

The library will hold full staff meeting once in a semester.  Meetings shall be chaired by the University Librarian.  Urgent meetings will also be held if deemed necessary.

Separate meetings will be held as needed for sub-groups of Library Staff.

Minutes or notes will be taken for all staff and librarians’ meetings, including meetings of sub-groups, and distributed within one week to all staff.  Minutes and notes should reflect all decisions made at the meeting, except for discussion of confidential personnel issues.

Any meeting of library staff will be open to all library staff, except for discussion of confidential personnel issues.


LIBRARY GOVERNANCE

E.1.  Decision-making

It shall be the decision-making style of the library staff to use shared or consensus decision-making whenever possible.  Shared decision-making in the library will be construed to mean that anyone affected by a decision will be consulted before the decision is made.  Consensus will be construed to mean that all present for the decision will be able to accept the decision made, and will agree to support it.  The University Librarian’s/Director’s role in shared decision-making shall be as initiator of discussions and issues, leader of debate, and as a peer in consensus taking or decision-making.  If consensus cannot be achieved, it will be the University Librarian’s/Director’s responsibility to make or delegate the decision.

E.2.  Operating Principles
    Anyone may raise any issue.
    In most cases, there will be more than one viable option; choices will be made based on which seems most appropriate to mission purpose, goals, policies, long-term strategies and resources of the Campus and the library at the same time.
    Decision-making will be conducted in a manner consistent with our library unifying principles, Code of Ethics, and library goals and objectives, and the ISU                    Administrative Manual.
    Decisions may be revised if there is new information.
    Decisions made using the appropriate process will be supported.
    Reasons for decisions will be provided.
    Appropriate assignment of responsibility, timeliness for completion, and process of evaluation will accompany decisions.
    Each staff member will be provided opportunities to acquire and enhance the skills necessary for effective decision-making.

E.3.  Work Policies

1.    The library will staff all positions in the library with fully qualified people.
2.    Library staff will be encouraged to participate in professional development activities.  Library travel funds will be distributed as equally as possible.  Whenever possible, it will be the policy of the library to send at least one staff member to at least one national or regional conference per year.

 E.4.  Work Expectations

1.    It will be the policy of the library staff to adopt a “customer first” attitude.  For this reason, we will endeavor to make our patrons welcome, and to serve them promptly, efficiently, and with the highest quality.
2.    It will be the policy of the library to strive to keep the confidential nature of inter staff conflict/s between only those persons affected.  Library conflict which occurs among staff or between staff will be addressed as openly and directly as possible.  It will be the pledge of the staff to strive to address concerns about staff member’s performance, attitude, or behavior first to the person concerned, and then to the supervisor.
3.    It will be the policy of the library to provide an orientation program for every new staff member.  This orientation will consist of a tour of the library and campus, introduction to library personnel, and the assignment of a mentor from the individual’s unit who will act as adviser for a three month period.
4.    It will be the policy of the library to provide a personal working space for every regular staff member.  This space will be the
private space of the staff member.  College equipment provided for the space will be designated for the staff member.However, such equipment and space may be used by other staff members when the need arises.  In such a case, arrangements will be made with the staff member ahead of time.
5.    Each staff member may join the ISU Non-Academic Staff Association (NASA). 

E.5.  Customer Service

Good customer service is not difficult in its basics.  If you treat library patrons the way you yourself would want to be treated you will be on the right track.  Here are a few simple guidelines that will help ensure good customer service.

    You should be approachable.  You should smile, make eye contact, and give a friendly verbal greeting to library patrons.

    You should give each library patron your full attention.  You should maintain eye contact and whenever possible accompany patrons to the shelves or other library tools to be utilized.

    You should carefully interview patrons to determine what information is required or what the difficulty is.  You should ask open, probing questions, should paraphrase the patron’s requests and should clarify your understanding of the request or  problem before beginning a search or offering a solution.

    You should follow-up whenever possible to be certain that the information provided or the solution offered meets the patron’s needs.  Questions such as “Does this answer your question?” should be asked.

Perhaps the biggest enemy of good customer service is routine.When we assume that this patron is just like the last patron, we are likely to get into trouble.  When we answer the same question for the fourth or fifth time in a day and let our boredom or frustration shows, we are likely to get into trouble.  When we assume that the patron in front of us is not very important or interesting, we are likely to get into trouble.  It is essential that each library patron be treated as a unique individual with questions or needs that we know are important to them.
     Providing good customer service to “really nice people” is the easy part of our jobs.  If that was all that we had to do, we could probably find people who would pay us to work at  the library.  The real test of good customer service is how we deal with angry or difficult patrons.  The following guidelines should help:
    Remain calm.  Do not give the appearance of being combative but do not appear fearful either.

    Listen attentively and elicit as much information as you can about the complaint.  Acknowledge the thoughts and feelings of the complainant appropriately.  Nodding often helps.  Not only does this communicate attentiveness to the patron, but also it may help you relax.
    Be aware of how you are speaking.  Speak slowly and clearly and if you are using a loud tone, lower your voice.
    Be aware, also, that other library patrons are listening.  People who are not involved will judge what you say to the angry patron.  A demeanor of calm and reason keeps other listeners on the library’s side, and conveys information about library policies.
    When you understand what the problem is, take some action.  If the patron’s complaint is legitimate, do something immediately to remedy the situation.  If there is nothing that can be done immediately, promise to pass on the patron’s complaint and then do so.  Be certain that the patron understands what you are going to do next and what if anything we expect of the patron.
    If you can’t achieve a satisfactory solution to the problem, pass the patron on to your supervisor or to the Administrative Services Manager or the University Librarian/Library Director.

Paying close attention to customer service skills is good for everyone.  More often than not library patrons will be pleased.  That is the whole point of having a publicly supported library in the first place.  Ultimately, pleased patrons translate into more public support and better funding, which is good for the Library and for the people we serve.  When patrons leave happy, you’ll usually feel good as well.  It is a virtuous cycle, and it begins with a greeting and a smile.


LIBRARY ENVIRONMENT


     F.1.  Facilities

        F.1.a.  Furniture

Working within the scope of current budgetary guidelines, the library will provide tables or carrels and chairs for individual and group study.

        F.1.b.  Lighting

Staff will monitor lighting levels in the library and make recommendations to the Campus Facilities Department as needed.

       F.1.c.  Sound

Recognizing the importance of quiet in an academic setting, the library staff will:

o    Be mindful of noise levels in staff work area.
o    Monitor and advice noisy patrons on the importance of silence inside the library.


o    Be authorized to ask disruptive patrons (those who have received one warning) to leave the library.
o    Require that cellphones be turned off or put in a silent mode while inside the library.

      F.1.d.  Food/Beverages

Food and beverages are not allowed in public areas of the library.  Staff members wishing to eat or drink within the library may do so in private offices or in non-public areas.

Isabela State University

CampusMap Campus Map      GalleryGallery       
ContactUs Contact Us       SiteMapSite Map
         

For more information, please contact:
ISABELA STATE UNIVERSITY
San Fabian, Echague, Isabela

Office of the President
E-mail Address: president@isu.edu.ph 
  president_isu@yahoo.com
Tel. No: (078)-305-9013
Office of the University Registrar
Telephone No.:  

       sfacebook icon   stwiter logo   sinstagram